Privacy Policy

Welcome to auctions.topedia.biz.id. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website. By accessing or using auctions.topedia.biz.id, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

  • Information You Provide Directly: When you register an account, place a bid, submit a support request, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, payment information (processed securely via third-party gateways — we do not store full credit card numbers), and any other details you choose to provide.
  • Automatically Collected Information: When you visit auctions.topedia.biz.id, we may collect technical data such as your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on site, and interaction data — using cookies and similar technologies as described below.
  • Cookies and Tracking Technologies: We use essential, performance, and functional cookies to ensure site operation, analyze traffic, and personalize your experience. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your auction bids, purchases, and account activities;
  • Communicate with you about your account, bids, orders, and customer support inquiries;
  • Send service-related notices, updates, and promotional emails (you may opt out at any time via the unsubscribe link in emails or by updating your preferences in your account settings);
  • Improve our website functionality, user experience, and auction platform performance;
  • Prevent fraud, enforce our Terms of Service, and comply with applicable laws and regulations.

Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the website, processing payments (e.g., payment gateways), delivering notifications, or providing analytics — subject to strict confidentiality agreements and data processing restrictions.
  • Legal Compliance: When required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of auctions.topedia.biz.id, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where personal information may be transferred as a business asset — provided the acquiring party agrees to uphold this Privacy Policy.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include encryption (HTTPS), secure authentication, regular security assessments, and access controls. While no system is 100% secure, we continually review and enhance our security practices.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Access, correct, or delete your personal information;
  • Request a copy of your data in a portable format;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent (e.g., marketing emails);
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@auctions.topedia.biz.id. We will respond within 30 days, as required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example, transaction records are retained for tax and audit purposes in accordance with Indonesian law, while inactive account data may be anonymized or deleted after 36 months of inactivity.

Children’s Privacy

auctions.topedia.biz.id is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at https://auctions.topedia.biz.id/privacy-policy. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of the site after changes constitutes acceptance of the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer at:support@auctions.topedia.biz.idThis Privacy Policy was last updated on September 4, 2026.

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